Managing global recruitment

Client Background : The client is a Multinational FMCG company operating in more than 6 countries and employing more than 20,000 professionals across different geographical location. The company hires an average of 2000-2500 professional every year for its different offices in Asia and Africa. The hiring process was decentralized and the company wanted to bring in centralization in terms of assessment and evaluation.

Problem Statement : The client wanted a screening as well as a pre-interview tool that can be used at two different stages in the selection process. Also there was a need for a system which can administer tests in multiple languages and which can be managed online from a single location.

Solution Design : It was proposed to have an online test administration account with possibility to administer tests in multiple languages and generate all the reports in English (as English was the language of business for the client). We provided 6 different tests to the client (Sales Aptitude Test, Three Dimensional Sales Profile, Emotional Quotient Inventory for Professionals, Workplace Personality Inventory for Professionals and Occupational Interest Inventory

In addition to this, the online system allowed them to manage test administration in bulk and integrate the whole system with their recruitment software. An analysis was conducted to evaluate the ROI of the initiative by taking into account the factors like reduction in employee turnover, reduction in total time of recruitment, increase in satisfaction level of the HR professionals and estimated 900% ROI was observed in a year. The client is using this system since 2009.

Converting paper pencil test in online format

Client Background : The client is a middle east based company employing more than 6000 people and operating in more than 20 countries. The company was using an aptitude and personality assessment in paper-pencil format for its new recruits and existing employees. Initially it went very well but over a period of time, the administration and record keeping for the questionnaire and storing the test results started becoming problematic. Also, there was a continuous threat on test security.

Problem Statement : The client wanted to migrate from paper based tests to online tests but the high cost of developing a testing system and time involved in getting a good online testing system developed and tested were major hurdles on the way of a better assessment process. The client wanted a system which has low-cost to setup and provides all the features of a good online assessment system. Some other major challenges faced were as follows:

Time required for administering and scoring the test (average of 45 minutes / candidate)

Threat on test security: there was always the possibility that scoring key will be leaked and test might become ineffective

Difficulty in doing talent analytics: since the results were in hard copies, to do any kind of analysis they must be manually keyed in the analysis system. This was a time consuming process

Solution Design : It was proposed to convert their paper-pencil tests into online and provide excel export of results as and when needed. Our team worked on converting the paper based tests in online tests and per the client specifications and the client was able to administer tests online on their candidates without being worried about test scoring and test security. The excel export of results functionality enabled the client to do talent analysis as and when they wanted.

The test was found to be time and cost effective. The client reported a reduction of 40 minutes in average test administration time and now could devote more time on employee development activities.

Controlling attritions through psychometric test

Client Background : The Client was a mid-size telecom and power consulting company with Pan India operation. The company was going through rapid growth but the growth targets were always hit hard by attrition –especially in the average to high performing talent pool. There was an urgent need to curb the attrition and hire those who are most likely to stay with the organization.

Problem Statement : The Client was a mid-size telecom and power consulting company with Pan India operation. The company was going through rapid growth but the growth targets were always hit hard by attrition –especially in the average to high performing talent pool. There was an urgent need to curb the attrition and hire those who are most likely to stay with the organization.

Solution Design : A customized test was developed for the client and their staff was trained on administering and interpreting the test.

Although no definitive analysis was conducted to evaluate the effectiveness of the assessment; the hard core data based indices (like employee attrition level, number of reports against malpractice etc.) displayed a significant improvement in the desired direction (a 42% improvement in first quarter itself). The client decided to continue with the assessment and is using it since 2008.